Restaurant Reservations

Terms and Conditions

The Terms and Conditions set out below govern your use of the Shangri-La Hotels & Resorts’ online restaurant reservation service (“Service”).  By using the Service, you will be deemed to have accepted these Terms and Conditions of use.

Reservations

Reservations for our hotel restaurants may be made up to 30 days in advance for a maximum of 10 persons, including children.   Each child will be counted as 1 person.

Reservation requests may be made by filling in and submitting the electronic form available through the official Shangri-La Hotels and Resorts’ website (“Website”).  You should only use the Service if you (i) have legal capacity to create binding legal obligations and (ii) accept financial responsibility for all transactions carried out under your reservation or as a result of your use of the Service. You are responsible for ensuring the accuracy of all information provided in connection with your reservation, including without limitation the name of the restaurant, proposed dining date and time, number of guests and your contact details. 

The Shangri-La Hotel receiving a reservation request (“Hotel”) may at its sole and absolute discretion accept or reject reservation requests. If your reservation request is accepted, you will receive a confirmation number and email as verification of a successful reservation. In the absence of such confirmation, no reservation shall be deemed to have been made. A copy of the confirmation email or identification document of the person making the reservation must be presented upon arrival at the restaurant.

Reservations may be cancelled by submitting a cancellation request using the Service.  Cancellations should be made at least 30 minutes before the reserved time. 

The Hotel may at any time, without assigning any reasons therefor and without prior notice, cancel your reservation without any liability to you or any other person. 

The Hotel reserves the right to cancel your reservation and release a table if you do not arrive within 15 minutes after the reservation time.

Use of the Restaurants

The restaurant reserves the right to assign tables at its discretion.  Special requests may be granted at the sole discretion of the restaurant.

All diners must abide by any dress code or other rules imposed by the restaurant or Hotel.  The Hotel reserves the right to refuse admittance to or remove persons from a restaurant for failure to comply with such dress code or rules. 

All food, beverage and other items consumed at the restaurant must be paid for at the restaurant.

The Service

Shangri-La International Hotel Management Limited (“Shangri-La”) owns and retains all rights, title and interest in the proprietary and intellectual property rights (including copyright, design and trademark) in and to the Service and all underlying information and material. You must not download, copy, modify, reproduce, disclose or distribute such information or materials except for the purposes of using the Service.

Shangri-La or the Hotel may at any time, without assigning any reasons therefor and without prior notice, terminate, restrict or suspend your use of or access to any or all of the Service, without any liability to you or any other person.

You are prohibited from using the Service for any purpose that is unlawful or prohibited and must not make any false or fraudulent reservations, or engage in any conduct which would impair or interfere with the provision of the Service or the security of the Website.  The Service is provided for your personal, non-commercial use.

Amendment of these Terms and Conditions

Shangri-La may amend these Terms and Conditions at any time without prior notice. Your continued use of the Services after any such amendment constitutes acceptance of the amended Terms and Conditions. If you do not agree to these Terms and Conditions or any revised version of these Terms and Conditions, please do not use the Service.

Privacy Policy and Website terms and conditions

Shangri-La will take all reasonable measures to ensure that information you transmit to a hotel using the Service will remain confidential, but Shangri-La does not warrant against unauthorised access and will not be liable to you or any other person for any unauthorised access.  Please read our privacy policy.

Disclaimers and Liability

Shangri-La does not warrant or represent that your access to the Service will be uninterrupted or error-free or that any information, data, content or other material accessible in connection with the Service will be accurate or free of computer viruses, bugs or other harmful components.

The Service is provided "as is" without warranties of any kind and Shangri-La disclaims all warranties, whether express or implied, to the maximum extent permitted by law, including but not limited to warranties as to fitness for purpose, non-infringement of intellectual property or proprietary rights or compatibility between the Service and any software or hardware. 

You accept all risk and responsibility for your use of the Service including the submission of any personal or financial information.

Shangri-La, the Hotel, their officers and employees shall not be liable for, and shall exclude to the maximum extent permitted by law, any liability, loss, claim or damage which arises out of or is in any way connected with any of the following:

• your access to or use of the Service;
• your use of or reliance on the  information or materials provided in connection with the Service;
• your supply of any personal or financial information or the unauthorised access thereof by a third party;
• the unavailability of the Service or any failure, delay or error in processing or fulfilling a reservation or reservation request; and
• the use of the restaurants or consumption of the food, beverage or restaurant services by you or any other person.

Shangri-La, the Hotel, their officers and employees shall not be liable for any indirect, consequential, incidental or special loss, including loss of revenue, income, profit, opportunity or reputation arising out of your use of the Services, Website or restaurants.

You agree to indemnify and keep Shangri-La, the Hotel, their officers and employees indemnified from and against any liability, loss, claim or damage which arises out of or is caused by your breach of these terms and conditions and/or your use of the Service, Website or restaurants.

Governing Law

These term and conditions are governed by and shall be construed in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong”).  You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.

Miscellaneous

In the event of any provision of these Terms and Conditions being found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.